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  1. Rievent Support Portal
  2. General FAQs

General FAQs

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  • FAQ: How do I troubleshoot password reset issues?
  • FAQ: SSL Certificate Renewal for Custom Domains
  • Introduction to Rievent
  • FAQ: How do I submit a new feature/functionality request?
  • FAQ: How can I download PDF versions of reports?
  • FAQ: Recruitment Campaign Trackers
  • FAQ: How does Rievent manage Personally identifiable information (PII)?
  • FAQ: Adding Leading Zeroes to the Membership ID field in .csv Exports
  • FAQ: Which browsers does the Rievent Platform support?
  • FAQ: Why aren't my email responses going into the ticketing system?
  • FAQ: How do I get the fully qualified URL for an image?
  • FAQ: What is an "SPF Record" and why does it matter?
  • FAQ: Can I create a custom URL for a pre-filtered view of the Course Catalog?
  • FAQ: How do I add or remove an activity from an admin account?
  • FAQs: Live Events
  • FAQ: Can I remind learners they have an activity in progress?
  • FAQ: Can I delete a learner's account/profile?
  • FAQ: How do I merge two learner accounts?
  • FAQ: How do I remove old data (participation records) from the Rievent Platform?
  • FAQ: What is the Data Import Tool?
  • FAQ: How long do the "New" and "Expiring Soon" icons appear next to activities in the CE Catalog?
  • FAQ: What is the Watch Program feature?
  • FAQ: How do I delete an activity?
  • FAQ: Why am I "missing" an activity in my account?
  • FAQ: How do I delete my participation record for an activity I tested?
  • Template Production Guides

  • Admin Portal How-to Guides

  • Activity Creation FAQs

  • General FAQs

  • Release Notes & Announcements

  • Documentation

Rievent Support Portal